Customer care
Policies
Return & Refund Policy
Because our products are custom-made for each order using a print-on-demand service (Printful), we do not accept returns or exchanges for items purchased in the wrong size, items you no longer want, or items ordered by mistake. Refund requests for these reasons may be considered at our discretion.
Defective, damaged, incorrect, or misprinted items:
If you receive an item that is damaged, defective, or not as described, please contact us within 30 days of delivery. Include photos and a description of the issue, and we'll work with our fulfillment partner to arrange a replacement or refund.
Lost or undelivered orders:
If tracking shows your order as lost or undelivered, please notify us within 30 days of the estimated delivery date so we can investigate and assist you.
Return shipping:
In most cases, you won't need to return the item to receive a replacement or refund for a defective or misprinted item. If a return is required, we'll provide instructions. Returns sent back without authorization may not be eligible for a refund.
If you have questions about your order or a claim, contact us at hello@nosuchapparel.com.
Terms & Conditions
These Terms & Conditions govern your use of this website and any purchases made through it. By accessing our site or placing an order, you agree to these terms.
Products & Orders
All items are made to order through our print-on-demand partner. Colors and placement may vary slightly from on-screen images. We reserve the right to refuse or cancel any order at our discretion, including for suspected fraud or errors in pricing or availability.
Pricing & Payment
Prices are listed in the currency shown on the site and may change without notice. You agree to provide current, complete, and accurate purchase and account information for all orders.
Shipping & Delivery
Production and shipping timeframes are estimates and not guaranteed. We are not responsible for delays caused by carriers, customs, or events outside our control.
Returns & Refunds
Please review our Return & Refund Policy above for details on eligibility, timelines, and procedures.
Intellectual Property
All site content, including text, graphics, logos, and product designs, is owned by us or our licensors and may not be used without permission.
Use of Site
You agree not to misuse the site, violate applicable laws, or attempt to interfere with its security or functionality.
Disclaimer of Warranties
The site and products are provided “as is” and “as available.” We make no warranties, express or implied, regarding the site or products.
Limitation of Liability
To the maximum extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from your use of the site or products.
Indemnification
You agree to indemnify and hold us harmless from any claims arising out of your use of the site or violation of these terms.
Governing Law
These terms are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict of law principles.
Changes to These Terms
We may update these Terms & Conditions at any time. Changes take effect upon posting to the site.
Contact
If you have questions about these Terms, contact us at hello@nosuchapparel.com.